FAQs

Select items are available for direct purchase on GetEskimo.com to ship to Canadian addresses. These items are marked by a maple leaf icon when browsing the site, and all available items can be found in our Canadian Collection.

Please check with your local retailer for all other products not available online.

Please allow 1-2 business days for your order to be processed. See our complete shipping policy for more information on when your order may arrive.

Please contact our customer service department for information regarding returns, refunds, or warranty claims on your specific product. You can read our Return Policy here.

We strive to fulfill all orders as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify any order after the order has shipped.

We do not offer credits or refunds for price adjustments, and will not match prices with our competitors or dealers.

We will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, please contact us.

Once you add items to your shopping cart, you can enter the promo code on the Checkout page. Be sure your code has been applied before submitting your order.

Yes! Gift cards for use on GetEskimo.com can be purchased here.

Eskimo Ice Fishing Gear ensures the quality of each product we make, and stands behind all of our products with manufacturer warranties. Warranty coverage varies depending on the product. To review coverage of your product(s), please view our Warranty statements here.

All Warranty registration, coverage, and claims are handled through our parent company, Ardisam, Inc.

To register your product with us, click here.

To submit a Warranty claim, click here.

We have hundreds of service centers located throughout the United States and Canada. To find a service center nearest to your zip code, please search here.