Return Policy

Items purchased from GetEskimo.com have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible to return your purchase, your item(s) must be in the same condition that it was received—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon receiving it to see if the item has any defects, is damaged, or if you received the wrong item in error. If you find any of these things, please contact us immediately so we can evaluate the issue and correct it.

These return policies and procedures only apply to items purchased from GetEskimo.com. We do not accept returns or exchanges on purchases made from other retailers. For retail store customers looking to return an item, follow the store's return policy at the place of purchase to return or exchange items.

We do not accept returns for any items purchased at tradeshow events, or any closeout/clearance merchandise.


Return Procedure Details

Shelters / Augers / Accessories

To initiate a shelter, auger, or accessory return for United States customers, please contact us at info@geteskimo.com or call 1-800-345-6007.

  • If your return is accepted, we will give you instructions on how to send your item. Items sent back to us without first requesting a return will not be accepted.
  • The customer is responsible for paying shipping costs for reasons other than warranty.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

    * Note that it can also take some time for your bank or credit card company to process and post the refund to your account.


Apparel/Clothing Items

Apparel returns are processed online only for United States customers. Visit our Apparel Returns Portal to initiate a return.

  • Your apparel item must be in a new, unworn, unwashed condition with the tags still attached. We reserve the right to refuse returns which are not in new condition and suitable for resale.
  • Apparel return shipping is free to the lower 48 states.

    * For orders shipped to APO/AFO addresses, Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands, please contact us for a return authorization.

  • Please allow 24 hours to receive your return shipping label during the week as we review your return request. If a return request is made during the weekend, your shipping label should be emailed to you on the following Monday during normal business hours.
  • If you feel your product is defective, please contact Customer Service.