Return Policy

Return Process by Product Type

Shelters, Augers, & Accessories

To start a return, you can contact us at info@geteskimo.com or call 1-800-345-6007. If your return is accepted, we will give you instructions on how to send your item. The customer is responsible for paying shipping costs for reasons other than warranty. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@geteskimo.com.

Apparel

Apparel returns are processed online only. Visit the Apparel Returns Portal to begin the return process.

Your apparel item must be in a new, unworn, unwashed condition with the tags still attached. We reserve the right to refuse returns which are not in new condition and suitable for resale.

Apparel return shipping is free to the lower 48 states.

*For orders shipped to APO/AFO addresses, Alaska, American Samoa, Guam, Hawaii, Puerto Rico, and Virgin Islands, please contact us for a return authorization.

Please allow 24 hours to receive your return shipping label during the week as we review your return request. If a return request is made during the weekend, your shipping label should be emailed to you on the following Monday during normal business hours.

If you feel your product is defective, please contact customer service.

Items purchased from GetEskimo.com have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


  • These return policies apply only to items purchased from GetEskimo.com. Eskimo® Ice Fishing Gear does not accept returns or exchanges from other retailers.
  • For retail store customers, return or exchange items to the place of purchase according to the store’s return policy.
  • We do not accept returns for items purchased at tradeshows or on closeout/clearance merchandise.
  • To be eligible to return your purchase, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



Damages and Issues

Please inspect your order upon reception to see if the item is defective, damaged, or if you received the wrong item. If you find one of these things, please contact us immediately so we can evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.